Terms and Conditions

These conditions apply to bookings made directly with us, through the form on this site, by email, WhatsApp or phone. If you book through Airbnb or Booking.com, the payment, cancellation and refund conditions shown on the platform at the time of booking apply; the house rules below (sections 7 and 8) apply to all guests.

1. How to book
2. Payment method and timing
3. Cancellation and penalty
4. No-show
5. Changing your booking
6. Check-in and check-out
7. House rules
8. Security deposit and damage
9. What is and isn't included
10. Other conditions

1. How to book

• Send us a request with your dates, number of guests and, if you like, the apartment you prefer. A request is not yet a booking and does not commit you.
• We reply with availability and a written offer: apartment, dates, number of guests, total price and payment details.
• Your booking is confirmed once we receive payment. We then send you a written confirmation summarising your stay.

2. Payment method and timing

• Method: bank transfer, to the account details given in the offer. Please include your name and the dates of your stay in the payment reference.
• When: the full amount of the stay is paid when the booking is confirmed. There are no further payments on arrival or departure.
• For transfers from abroad, any fees charged by your bank are at your expense: the amount we receive must match the one in the offer.

3. Cancellation and penalty

• Up to 14 days before arrival you can cancel free of charge: we refund the full amount paid by bank transfer within 14 days of your notice.
• Within the 14 days before arrival cancellation incurs a penalty equal to the full amount of the booking, which is therefore not refunded.
• What counts is the date we receive your written notice (email or WhatsApp). Example: for an arrival on August 15, cancellation is free if it reaches us by 11:59 PM (Italian time) on August 1.
• If we are unable to provide the stay for reasons not caused by you, we refund everything you paid in full or, if you prefer, offer you alternative dates or another apartment.

4. No-show and early departure

• If you do not arrive on the scheduled day without letting us know, the full amount of the booking remains due.
• If you know you will arrive late, even by a day, just message us: the apartment stays reserved for you for the whole booked period.
• A late arrival or an early departure does not entitle you to a refund for unused nights.

5. Changing your booking

• To change dates, apartment or number of guests, write to us by email or WhatsApp. Changes apply only once we confirm them in writing.
• Up to 14 days before arrival you can change your dates at no cost, if the new dates are available. If the price of the new period is different, you pay the difference or we refund any overpayment.
• Within the 14 days before arrival we will do our best to accommodate you, but shortening your stay or changing dates does not entitle you to a refund.
• Any change in the number of guests must be communicated before arrival.

6. Check-in and check-out

• Check-in: from 1:00 PM. Please let us know your expected arrival time in advance so we can be there to welcome you; for late-evening arrivals we will arrange things together.
• Check-out: by 10:00 AM on the day of departure.
• Early check-in or late check-out is possible on request, if the apartment is free.
• Documents: on arrival we need a valid identity document for the guests. Italian law (art. 109 of the Consolidated Law on Public Security) requires us to register all guests with the police (Questura) within 24 hours of arrival; for families and groups, the document of the group leader together with the personal details of the other members is sufficient. We cannot hand over the apartment without documents.

7. House rules

• Pets are not allowed.
• No smoking indoors; smoking is allowed in the outdoor areas of the courtyard.
• The courtyard is shared with guests of the other apartments: please keep your voice down, especially in the evening and at night.
• Treat the apartments and common areas with the same care you would your own home, and avoid wasting water and energy (for example by switching off lights and air conditioning when you go out).
• The underground pool with hydromassage is available to all guests. There is no lifeguard: guests use it at their own responsibility and children must always be accompanied by an adult.
• Only the guests named in the booking may stay in the apartment.

8. Security deposit and damage

• We do not ask for any security deposit.
• Please report any breakdown or damage straight away, even if accidental, so we can fix it.
• Guests are responsible for damage caused to the apartment, furnishings or common areas during their stay beyond normal use: in that case we will agree on reimbursement of the cost of repair or replacement.

9. What is and isn't included

The price in the offer is the final price of your stay: no cleaning fees, linen supplements, utility charges or other extras are added.

Included

• Exclusive use of the booked apartment for the booking period.
• Electricity, water and gas, air conditioning, heating and Wi-Fi.
• Bed linen and towels, with towels changed every 3 days and bed linen every 7 days.
• Final cleaning of the apartment.
• Fully equipped kitchen: fridge, freezer, hob, oven, microwave, dishwasher and coffee machine; TV and vacuum cleaner.
• Access to the underground pool with hydromassage.

Not included

• Meals, transport, beach services, excursions and anything not listed above.

Any special needs (for example a cot, or guests with reduced mobility)? Mention them in your request and we will let you know straight away what we can offer.

10. Other conditions

• Right of withdrawal: since this is an accommodation service for specific dates, the 14-day right of withdrawal for distance contracts does not apply (art. 59(1)(n) of the Italian Consumer Code, implementing Directive 2011/83/EU). The more favourable cancellation conditions in section 3 still apply.
• Personal data: the data you provide to book and stay with us is processed as described in the Privacy Policy.
• Governing law: these conditions are governed by Italian law. If you are a consumer, you keep the rights granted to you by the law of your country of residence and may bring proceedings before the courts where you live.
• Changes: we may update these conditions over time. Your booking is governed by the version in force when it was confirmed.

Who runs the property

Corte Acquaviva, [Company name and VAT number of the operator to be added], Via Giulio Acquaviva 22, 73020 Bagnolo del Salento (LE), Italy.
National Identification Code (CIN): [to be added].
Contact: prenotazioni@corteacquaviva.com · +39 388 993 3932 (also WhatsApp).